LOVON Cart Warranty Repair Service Instructions
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Under warranty |
During the one-year warranty period, if any maintenance accidents occur that are not caused by human factors, our company will bear the transportation costs. |
| Repair outside warranty | After the machine parts are inspected by our company's maintenance personnel before maintenance, and the fault location and quotation are notified, repair accidents caused by human factors will be charged for parts, and an additional transportation fee of 300 yuan will be required. |
| No repairs outside the warranty | After the machine parts have been inspected by our company's maintenance personnel before being repaired, and the fault location and quotation have been informed, if the customer is unwilling to submit the machine for repair, a maintenance and transportation fee of 500 yuan will be charged. |
- Contact customer service
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◎ Join LINE customer service (@banfubi) .
◎ Provide detailed photos and videos of products to be repaired . - Delivery and collection
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◎ Within the warranty: During the one-year warranty period, if any maintenance accidents occur that are not caused by human factors, the company will bear the transportation costs.
◎Outside of warranty: After the machine parts have been inspected by our company's maintenance personnel before repairing, and the fault location and quotation are informed, repair accidents caused by human factors will be charged for parts, and an additional shipping fee of 300 yuan will be charged. If the customer is unwilling to submit the product for repair, a maintenance and delivery fee of RMB 500 will be charged. - repair
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◎ If you are sure to send it back for repair or replace parts or spare parts during the warranty period, please package the product properly in a carton.
◎ If the warranty period exceeds or the following reasons occur during the warranty period, the company will assess the cart's condition and charge a fee or it will be unable to repair it .
˙Detachable accessories or accessories attached to the body are missing (such as storage baskets, seat belts, shoulder protectors) .
˙Excludes surface coating, baking paint and electroplating .
˙Fault or damage caused by improper use or failure to follow the instructions .
˙Damage caused by improper storage methods, accidents or natural disasters .
˙The fabric stitches are damaged or cracked after use, and the wheels, frame, and base are corroded due to harsh environmental conditions (including high humidity, ice, and snow) and failure to adequately maintain the product (including mold, insect damage, and sun exposure). Or rusty .
˙The warranty does not cover damage to the push rods, sunshades or pads, holes or tears on the wheels, fabrics and consumable parts caused by normal daily use of the product .
˙Parts that will naturally wear out due to normal use are not eligible for free maintenance during the warranty period. For example: EVA wheels, pedals, gel (foam) grips and handrails, and paint surfaces (frames, parts) are not covered by the warranty. within the range.˙Damage caused by repair actions by unauthorized persons .
˙Damage caused during air freight or other transportation .